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FAQs

Have a query about SportsPro or your account? Please check our frequently asked questions below for the quickest way to get an answer.

ACCOUNTS AND SUBSCRIPTION QUERIES:

Please use the ‘login’ button and forgotten password function. If you are still experiencing account login or technical problems, please get in touch: subscriptions@sportspromedia.com

SportsPro platform access is free of charge for registered users and gives you unrestricted news and insights, exclusive reports and newsletter subscriptions. You will also have access to bonus content, including featured videos and lite access to the SportsPro Commercial guides.

As a registered user, you can get the latest news delivered straight to your inbox on the topics that matter to you with our regular newsletters, including the SportsPro Daily, BlackBook Bulletin and more.  Find out more about joining our community here and sign up today for free

There are two types of great value subscriptions available to you to maximise your SportsPro experience, designed to help you navigate the next frontier of sport and evolve your growth strategies:

  • SportsPro+ Premium: Your enhanced and interactive business tool, designed to support all your business needs. Unparalleled data, intelligence and analysis, with added community benefits.
  • SportsPro+: Your comprehensive go-to sports business guide, with personalised content and exclusive benefits.

Find out more about joining our community here

You will need a current bank or credit card to pay for your subscription. You can choose a monthly subscription (billed monthly or quarterly depending on subscription type, cancel anytime) or an annual subscription (billed annually). By subscribing, you authorise us to charge your then current rate to the card provided. We’ll email you if there is change to your rate for the next term. You are responsible for providing us with any email address changes.

You can manage your subscriptions from your account. Subscribers may cancel using the account management area at any time, or by emailing subscriptions@sportspromedia.com. Access and benefits for monthly subscriptions will expire at the end of the existing paid term and payments are non-refundable except as required by law. 

Automatic renewal terms: After your first term, your subscription will automatically renew monthly or annually as selected, and you authorise us to charge your then current rate to the card provided.

We’ll email you if there is change to your rate for the next term. You are responsible for providing us with any email address changes. You can do this by logging into your account or by emailing subscriptions@sportspromedia.com.

Access and benefits for monthly subscriptions will expire at the end of the existing paid term and payments are non-refundable except as required by law.

If you choose not to subscribe or register for an account, you will have access to the SportsPro open platform and can still enjoy our great content. However, your access will be limited, and you could be missing out on some great features and insights to help you in your day-to-day role as a sports business professional. We recommend registering for a free account to access even more great content and features or subscribing to benefit from our premium content and business tools, with added community benefits.

Don’t forget that you can also access SportsPro’s regular podcasts freely, as well as follow us for the latest news and commentary on Twitter, LinkedIn, Instagram, and YouTube.

By visiting your Account and  ‘Manage Subscriptions’, you can view your subscriptions information, billing history, next payment date and the current subscription rate.

You can change your payment method by visiting your account page, then navigating to ‘Manage Subscriptions’ and clicking ‘Subscription Information’ and ‘Change payment method’. Once you have made a change, subsequent payments will be from your updated card information.

You can also see your next payment date. If you want to change your payment date, then please get in touch with us at subscriptions@sportspromedia.com

GENERAL QUERIES:

Get the latest news delivered straight to your inbox on the topics that matter to you, with our regular newsletters including the SportsPro Daily, BlackBook Bulletin and more.  To sign up, you will need to register for a SportsPro account, and the great news is that this is free of charge for all our platform users and comes with many other benefits including unrestricted news and insights.

Sign up today for free

SportsPro’s calendar of editorial features and events has details and dates for our regular themed editorial weeks, in person events such as SportsPro Live and OTT Summit and more, as well as online webinars including the Insider Series, OTT Series and BlackBook Direct. You can view the latest schedule here.

Our regular podcasts are released on a weekly and twice-weekly basis, available from Spotify, Apple, Google, Overcast and Castbox. Streamtime Podcast profiles the people, business and technologies driving the sports streaming revolution, whilst listeners of the Weekly Wrap can enjoy  expert commentary, insight and analysis on the matters of the moment in the global sports industry.  You can find out more here.

We’d love to learn more about your business objectives so that we can support you with reaching your goals and powering your business with a bespoke package tailored to your organisation. Please get in touch: sales@sportspromedia.com

Please visit our events page for details about all of our events including SportsPro Live, OTT Summit, Ignition, OTT Summit USA, BlackBook Motorsport Forum and more. You can get in touch at events@sportspromedia.com

If you would like to send your press releases for consideration by our own news desk, email us directly: pressrelease@sportspromedia.com

If you become a SportsPro account holder, you can also upload your press releases directly through our online form.

If your question isn’t related to subscriptions or your account, or you have a general business enquiry, please visit our ‘Contact Us’ page.