DAZN, the Perform-owned over-the-top (OTT) service, is confident the teething problems that have affected the first few weeks of its domestic Italian soccer coverage are improving.
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Since the Serie A season started on 18th August, DAZN customers have complained of difficulties loading some matches and issues with buffering and sudden interruptions.
DAZN, which has the exclusive rights to three Serie A matches per weekend for its streaming service, released a statement following the conclusion of the Parma-Juventus match on Saturday which said: ‘Our goal is to offer all football fans a quality service and the opportunity to follow their favourite team in a convenient and flexible way. The number of registered users has more than doubled since the first weekend of Serie A TIM.
‘At the same time, thanks to the daily commitment of our team, the quality of the service has also improved and we have halved the average buffering time of the users compared to the first weekend.’
It continued: ‘These improvements are a starting point for us; our commitment will, in fact, be constant in improving the experience of our customers day after day.’
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